Assertiveness
This course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations |
Business Writing
A one day course covering report writing, letters and emails, and brushing up on grammar, punctuation, spelling and Plain English |
Coaching
This is a skill all managers should use to improve the performance of their staff. This one day course takes you through the skills needed. |
Communication Skills
We help delegates develop their communication skills through a series of interactive activities and tutor inputs |
Counselling Skills
A course to enable managers to counsel staff in an effective manner, as soon as a concern is identified |
Customer Care / Service
This course covers the essential customer care skills for those staff who are the first point of contact for customers |
Delegation
Delegation not “dumping” is a skill a good manager must have to ensure they don’t get swamped with too many “tasks to do” |
Difficult People
A highly interactive course tackling how to best to deal with a difficult person, be that a colleague or customer, in an assertive manner |
Feedback
Giving feedback on your staffs’ performance can either motivate or “turn off”. We show how to use feedback to improve performance and morale |
Influencing Skills
This interactive course shows methods of influencing others, be they staff, colleagues or senior managers |
Interviewing Skills
We look at all the situations you may have to interview someone — recruitment, disciplinary– and interactively cover the skills needed |
Leadership
This course helps you identify your leadership strengths and how to enhance your personal effectiveness in interactions with your team |
Managing Change
Change is constant but can be very disruptive. This course looks at how to make change a smooth process and less stressful for all involved |
Managing Conflict
Many managers have staff who have to deal with aggressive situations, this course covers the managers role in making them as safe as possible |
Managing Customer Care
Excellent customer service is essential in today’s world, this course helps you maintain a productive, customer focused climate |
Meetings
We’ve all been in meetings which have gone on for ever. We show you how to make meetings more effective and productive |
Minute Taking
A practical one day course takes delegates through the process of active listening, note taking and production of minutes |
Motivating
There are many ways to motivate your staff—this course takes you through the possible ways and how to introduce them into the workplace |
Negotiation
You may have to negotiate with suppliers, staff or others— let us show you how to achieve a good result in a fair manner |
New to Management
Management is a whole range of new skills. These 2 or 3 day programmes take new managers through skills such as—Interpersonal Skills, Problem Solving, Planning Work, Resolving Conflict, Teams and Time Management |
PACE training
A course covering the principles of PACE, the treatment and questioning of individuals, acceptable interview conditions and how to deal with possible difficulties |
Personal Safety
We show delegates how to defuse aggressive situations whilst ensuring their own personal safety |
Presentation Skills
An interactive course to help those of us who don’t like speaking in public—very practical and supportive and you will improve! |
Problem Solving and Decision Making
We take you through various tools to help you approach problems in a more open minded and creative manner either individually or in a team |
Project Planning
We offer a range of project management training programmes from an introductory days course for those new to project management through to 3 day programmes for the project manager practitioner |
Return to Work Interviews
We take you through the skills needed for managers to conduct these sometimes difficult interviews |
Staff with Bad Attitudes
Unfortunately there are staff who are negative, aggressive, lazy—this course looks at putting together an action plan for dealing with them |
Stress for Individuals
A course to help you achieve a better work/life balance—practical, supportive and full of tips to help you to be less stressed in the workplace |
Stress for Managers
Lowering stress levels in the workplace can help managers deliver targets, motivate staff and lower illness levels—well worth doing |
Succession Planning
Workforce Development
This course helps ensure you have the right number of people with the right skills in the right place at the right time |
Supervisory Training
This 2 day programme introduces new supervisors to their role and includes—the Role of the Team Leader, Organising Yourself, Organising Work and Interpersonal Skills |
Team Briefing
An essential communications tool—let us show you how to make best use of it in team building |
Team Building
An interactive course to equip team leaders with the skills and tools to develop high performing teams |
Telephone Skills (Customer Service)
We cover all the skills and techniques necessary for communicating over the phone—voice, tone, preparation and smiling down the phone |
Time Management
How to get more done in your day—manage interruptions, clear your desk, curtail long winded colleagues or customers |
Training Needs Analysis
This course gives you the skills to ensure that your staff receive the training they really need to hit their own team’s and the organisation’s targets |
Train the Trainer
A two day programme for in-house staff to develop the skills to deliver training programmes themselves so building capacity in house . This can be a general programme or specific to a particular area e.g. equalities, Human Resources etc |
Written Skills for Supervisors
Many supervisors have come up from the shop floor and have not needed to write reports etc, this course is a gentle introduction to this essential skill |
