Appraisal
We train both the managers performing the appraisal and the staff being appraised — ensuring effective and positive interactions |
Capability and Performance
What do you do when a member of your team isn’t performing? Let us take you through the steps to make improvement |
Disciplinary and Grievance
The wealth of experience of our consultants will help guide you through this sensitive process and prepare you for difficult situations |
Sickness Absence
This course looks at how to keep absence levels down, helping your team perform more effectively and productively |
Recruitment and Selection
Employing a new member of staff is an expensive and time consuming activity. This courses helps you appoint the right person |
Legal Programmes
Our legal team can deliver a range of interactive programmes dealing with legislation and how it affects local government |
Data Protection
This covers the legislative provisions of the Data Protection Act (1998) and identifies the main rights granted by the statutory process |
Human Rights Act
We cover the implications of the Human Rights Act and equip managers to help their teams to incorporate the Act into service delivery and plans |
Looking after Call Centre Staff
We cover the legislation around Call Centres, the responsibilities of employers, specific health issues and risk assessment |
